The final impression
Always end every conversation or menu option politely with a thank you, before the call is ended.
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A closing message is a short, polite audio message that is played just before the telephone system automatically disconnects the call. It is used at the end of an automated information message, at the end of a survey, or when callers ring outside office hours and voicemail is not available.
A abrupt ‘click’ at the end of the call comes across as rude. By explicitly thanking the caller for their time or interest, you leave a lasting, positive impression that is in keeping with your brand’s professional image.
A friendly closing shows respect for the customer.
The caller is certain that the menu or process has been successfully completed.
It is often the last impression that lingers the longest.
Keep it brief: a simple thank-you is often enough.
Make sure the voice matches your welcome message.
Configure this file as the very last step in your telephone exchange.
A short, powerful recording
Various tones of voice are possible (businesslike or warm)
Audio file ready for upload
Consistency with your other IVR prompts
Fast delivery
Choose a voice that matches the rest of your phone’s menu.
Below are two sample scripts. Replace [Company name] with your own name and adjust the tone. Would you like to have them professionally recorded? We can arrange that for you.
Thank you for calling [Company Name]. We’re glad we were able to help you. We hope you have a lovely day and look forward to hearing from you again next time.
Why this script works
Thank you for contacting [Company Name]. You can always find more information on our website. We hope you have a lovely day and look forward to seeing you again soon.
Why this script works
Een selectie uit onze volledige scriptbibliotheek. Kopieer, personaliseer met je eigen gegevens en bestel de opname.
Tailored quote
Choose your greetings, languages and voice. You’ll receive an email straight away with sample texts and a quote.
For example: ‘Thank you for your call. We hope you have a lovely rest of the day.’ or ‘Thank you for your interest in [Company]. Goodbye.’
If you allow callers to use an options menu to request information only (e.g. opening hours) and the system then needs to end the call, a closing message is strongly recommended so as not to cut the caller off abruptly.
No, the telephone system does this. You configure the system’s workflow so that, after this specific audio track has been played, the command ‘hang up’ or ‘disconnect’ is executed.
Yes, this is a perfect way to thank the customer for taking part in a post-call customer satisfaction survey.
To ensure the best and most consistent brand experience, we strongly recommend using the same voice actor for all prompts in your IVR system.
Want hold music? Pick a royalty-free track from our library or skip it. Any surcharge shows in your total right away.
Make sure the final impression people have of your company is a positive one.
